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Customer Support

Whether it is billing, reimbursement or product-related clinical and technical support, KCI customers have access to KCI customer support from trained professionals 24 hours a day.

National Call Center
Staffed with customer service professionals Canada wide support Monday to Friday 8:00 a.m. - 8:00 p.m. (EST), Saturday and Sunday 8:00 a.m. – 5:00 p.m. You can reach us Toll Free: 1.800.668.5403/1.800.275.4524 or via email:

National Technical Support
With on-call 24-hour availability and local hours of Monday to Friday 8:00 a.m. – 5:00 p.m. (EST), KCI is able to provide troubleshooting support for all V.A.C. ® Therapy devices:

  • Helps provide on-the-spot problem identification and resolution or service work order submission
  • Convenient telephone access for all care settings

To access this service, please contact us Toll Free at: 1.800.668.5403/1.800.275.4524 or locally at 905.565.7187.

Critically Urgent questions
For responses to critical situations, remain on the line to be routed to ON CALL technical field service voicemail.

Non-urgent questions
Customer messages to be answered on the next business day. Automated prompts will guide customer to leave a voicemail.

KCI Service Centers
With more than 16 service centers and depots throughout the country, KCI is able to support your patient care needs:

  • Timely pickup and delivery of KCI products
  • Cost-effective maintenance and repair
  • Convenient access to all home care markets

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Important Message for Patients

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The information included in this Web site has been prepared for and is intended for viewing exclusively within Canada. This Web site contains information about products which may or may not be available in different countries and if applicable, may or may not have received approval or market clearance by a governmental regulatory body for different indications and restriction in different countries.