Whether it is billing, reimbursement or product-related clinical and technical support, KCI customers have access to KCI customer support from trained professionals 24 hours a day.
National Call Center
Staffed with customer service professionals Canada wide support Monday to Friday 8:00 a.m. - 8:00 p.m. (EST), Saturday and Sunday 8:00 a.m. – 5:00 p.m. You can reach us Toll Free: 1.800.668.5403/1.800.275.4524 or via email: firstname.lastname@example.org.
National Technical Support
With on-call 24-hour availability and local hours of Monday to Friday 8:00 a.m. – 5:00 p.m. (EST), KCI is able to provide troubleshooting support for all V.A.C. ® Therapy devices:
- Helps provide on-the-spot problem identification and resolution or service work order submission
- Convenient telephone access for all care settings
To access this service, please contact us Toll Free at: 1.800.668.5403/1.800.275.4524 or locally at 905.565.7187.
Critically Urgent questions
For responses to critical situations, remain on the line to be routed to ON CALL technical field service voicemail.
Customer messages to be answered on the next business day. Automated prompts will guide customer to leave a voicemail.
KCI Service Centers
With more than 16 service centers and depots throughout the country, KCI is able to support your patient care needs:
- Timely pickup and delivery of KCI products
- Cost-effective maintenance and repair
- Convenient access to all home care markets