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Customer Support

Whether it is billing, reimbursement or product-related clinical and technical support, KCI customers have access to KCI customer support from trained professionals 24 hours a day.

National Call Center
Staffed with customer service professionals Canada wide support Monday to Friday 8:00 a.m. - 8:00 p.m. (EST), Saturday and Sunday 8:00 a.m. – 5:00 p.m. You can reach us Toll Free: 1.800.668.5403 or via email: kciorders@kci1.com.

National Technical Support
With on-call 24-hour availability and local hours of Monday to Friday 8:00 a.m. – 5:00 p.m. (EST), KCI is able to provide troubleshooting support for all V.A.C. ® Therapy devices:

  • Helps provide on-the-spot problem identification and resolution or service work order submission
  • Convenient telephone access for all care settings

To access this service, please contact us Toll Free at: 1.800.668.5403 or locally at 905.565.7187.

Critically Urgent questions
For responses to critical situations, remain on the line to be routed to ON CALL technical field service voicemail.

Non-urgent questions
Customer messages to be answered on the next business day. Automated prompts will guide customer to leave a voicemail.

KCI Service Centers
With more than 16 service centers and depots throughout the country, KCI is able to support your patient care needs:

  • Timely pickup and delivery of KCI products
  • Cost-effective maintenance and repair
  • Convenient access to all home care markets

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