Customer Support
National Call Center
Staffed with customer service professionals Canada wide support Monday to Friday 6:30 – 9:00 p.m. (EST), Saturday and Sunday 8:00 a.m. – 5:00 p.m. You can reach us Toll Free:
National Technical Support
With on-call 24-hour availability and local hours of Monday to Friday 8:00 a.m. – 5:00 p.m. (EST), KCI is able to provide troubleshooting support for all V.A.C. ® Therapy devices and Therapeutic Support System products:
- Helps provide on-the-spot problem identification and resolution or service work order submission
- Convenient telephone access for all care settings
To access this service, please contact us Toll Free at:
Critically Urgent questions
For responses to critical situations, remain on the line to be routed to ON CALL technical field service voicemail.
Non-urgent questions
Customer messages to be answered on the next business day. Automated prompts will guide customer to leave a voicemail.
KCI Service Centers
With more than 16 service centers and depots throughout the country, KCI is able to support your patient care needs:
- Timely pickup and delivery of KCI products
- Cost-effective maintenance and repair
- Convenient access to all home care markets